Basic Troubleshooting

When you use a browser, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

In Chrome

1. On your computer, open Chrome.

2. At the top right, click More.

3. Click More tools > Clear browsing data. (Or you can try with Ctrl+Shift+Del)
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

In Safari

1. Open Safari.

2. Go to Safari > Preferences > Privacy.
3. Click Manage Website Data....
4. Select one or more websites to clear, then click Remove or Remove All.
5. Click Remove Now to confirm.

In Mozilla Firefox

1. Click the menu button and select Settings

   Select the Privacy & Security panel and go to the Cookies and Site Data section.

   Click the Clear Data… button. The Clear Data dialog will appear.

   

   • Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
2. Click Clear.

If there is any problem after following these steps, please send an email to contact@eduexplora.com